Commercial service
Exit device repair in Ottawa
An exit device that does not latch leaves the building unsecured.
613.801.8531
Call 24/7 — we answer
Same day
Typical arrival in Ottawa
$125
Typical starting price
Insured
Insured and bonded, 12+ years
How it works
An exit device that does not latch leaves the building unsecured. Meanwhile one that does not release leaves people trapped. Both are urgent for different reasons. Urban Locksmith repairs panic bars and exit devices across Ottawa, usually on the same day.
- Step 1
Fault isolated
Bar, latch, rod, closer or trim.
- Step 2
Alignment checked
Because most non-latching is a dropped door.
- Step 3
Repaired
Correct parts, so the rating stays intact.
- Step 4
Tested
Single motion release and reliable latching.
The door does not latch
Most commonly the latch no longer reaches the strike because the door has dropped or the closer is misadjusted. Consequently the door looks shut but pushes open. Furthermore, vertical rod devices go out of adjustment as the door settles. Therefore we check alignment and rod length before condemning the device, since replacement is rarely the actual fix.
The bar sticks or feels dead
Dirt, seized internals and bent components all cause a bar to feel wrong. Consequently the release travel grows until eventually nothing happens. Moreover retrofitted alarms and outside trims sometimes bind the mechanism. Therefore Urban Locksmith strips and inspects rather than guessing. Above all, a device that hesitates in normal use will fail entirely under a crowd.
Typical starting price
$125
Yes, across all common manufacturers.
Outside trim and cylinder faults
The outside lever or cylinder is a separate assembly from the bar. Consequently it can fail independently, leaving the door secure but unopenable from outside. Furthermore, a worn cylinder here is a straightforward replacement. Therefore diagnosing which half has failed saves replacing hardware that was working perfectly well.
Keeping the rating intact
Repairs to fire-rated assemblies must use compatible parts. Consequently a generic replacement latch on a rated device can void certification. Therefore we source correct components rather than improvising. Naturally that occasionally means ordering a part rather than finishing the same day, and we say so up front rather than fitting something that should not be there.
Questions about exit device repair
Our door will not latch. Is the bar broken?
Often not. Consequently we check alignment and the closer first.
Can you repair rather than replace?
Usually. Because most faults are adjustment or a single component.
How fast can you come?
Same day in most cases, since an unlatching exit door is a security problem.
Will a repair keep our fire rating?
Yes, if correct parts are used. Therefore we source properly rather than improvising.
Do you service devices you did not install?
Yes, across all common manufacturers.
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Where we cover
Across Ottawa and every community within an hour’s drive — 47 areas in total, from downtown out to Kanata, Barrhaven, Carleton Place, Kemptville and Rockland. You get an honest arrival window on the phone rather than a number chosen to win the booking.