Privacy
Privacy policy
How Urban Locksmith handles the information you give us.
What we collect
When you call or submit a form, Urban Locksmith collects the information needed to attend the job: your name, contact number, address or vehicle details, and a description of the problem. Consequently we hold only what the work requires. Furthermore we do not sell, rent or trade personal information to anyone.
How we use it
Your details are used to attend the job, to invoice, and to contact you about the work. Additionally we may keep a record of hardware fitted and keys issued, because that makes future visits faster. However, we do not use your information for marketing unless you ask us to.
Website analytics
This website may use analytics to understand which pages are useful. Consequently aggregate data such as pages viewed and approximate location is collected. However, that data is not linked to you personally. Moreover you can block it using your browser settings or an extension.
Your rights
You may ask what information we hold about you, request corrections, or ask us to delete it where we are not required to keep it. Consequently a phone call is usually the quickest route: 613.801.8531. Furthermore, records relating to completed work may be retained for accounting and warranty purposes.