Same-day is not the same as emergency. It suits work that has a deadline rather than an alarm: a rekey before tenants arrive, or a repair before a property closes.
What suits a same-day booking
Rekeying after a purchase or a departure is the most common. Similarly, replacing a lock that has started failing rarely benefits from waiting. Consequently a same-day slot removes the scheduling risk. Meanwhile genuine emergencies get dispatched immediately rather than booked.
How the window works
Call in the morning and you get a realistic window rather than a vague promise. Because we run mobile, that window depends on where you are and what else is booked. Therefore Barrhaven slots fill faster in the afternoon, and morning calls have more choice.
What to have ready
The door count, the lock brand if you can see it, and photo ID matching the address. Consequently the quote is accurate and the van carries the right parts. Furthermore, telling us the door type up front means most jobs finish in one visit rather than two.
What it costs
There is no urgency premium, so a same-day booking costs what a scheduled one costs. Additionally travel to Barrhaven is included in the quote. Above all, the figure you are given on the phone is the figure on the invoice.
Questions we get about this
Can you really come today?
Usually, particularly if you call in the morning.
Is same-day more expensive?
No. There is no urgency premium.
Do you charge travel to Barrhaven?
No. Travel is included in the quote.
What if you do not have my lock?
We tell you before arriving where possible, then order and return.
